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Administrative Assistant

2 months ago

Revere, Massachusetts, United States One Medical Full time
About Us

One Medical is a pioneering healthcare organization that's redefining the primary care experience. Our mission is to make quality care more accessible, affordable, and enjoyable for everyone. We're not just a doctor's office - we're a team of dedicated professionals working together to transform healthcare.

The Opportunity

We're seeking a highly skilled Administrative Assistant to join our team at our Copley Square office in Boston, MA. As a key member of our front desk team, you'll be responsible for delivering exceptional patient experiences, ensuring seamless operations, and contributing to our team's growth and development.

Key Responsibilities:
  • Provide impeccable customer service, using our C-I-CARE framework to ensure a positive in-office experience for patients
  • Manage patient intake, same-day scheduling, and follow-up appointments with precision and attention to detail
  • Assist with front-of-house duties, including check-in/check-out, insurance verification, and paperwork tasks
  • Contribute to team development through rounding, team huddles, and problem-solving initiatives
  • Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients
  • Perform opening and closing duties, daily office upkeep, and maintain the look and feel of patient and employee-facing spaces
Requirements:
  • At least 1 year of experience in high-touch customer or patient-facing roles
  • Strong written and verbal communication skills
  • Experience working on collaborative, diverse, and feedback-driven teams
  • Proven track record of persisting through change, demonstrating a forward-thinking perspective, and consistently stepping up to take action on challenges
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
Benefits

We offer a comprehensive benefits package designed to support your health, wellness, and career growth. Highlights include:

  • Paid sabbatical for every five years of service
  • Employee Assistance Program - free confidential advice for team members
  • Competitive Medical, Dental, and Vision plans
  • Free One Medical memberships for yourself, friends, and family
  • Pre-tax commuter benefits
  • PTO cash outs - option to cash out up to 40 accrued hours per year
  • Competitive salary: $21.50 per hour based on a full-time schedule
Physical Demands

This role requires mostly sedentary work duties, with occasional exertion of up to 10 pounds of force. Sedentary work involves sitting most of the time, with brief periods of walking or standing.

Equal Opportunity Employer

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about employment opportunities.