Mortgage Lending Support Specialist

3 days ago


Frankfort, Kentucky, United States Flagstar Bank, N.A. Full time

As a Mortgage Lending Support Specialist with Flagstar Bank, N.A., you will be part of our Lending Service Center (LSC) Call Team, providing exceptional support to internal and external business partners, title companies, and borrowers.

Key Responsibilities:
  • Assist business partners through inbound phone calls with compliance, disclosure, closing, funding, and post-closing related topics.
  • Analyze technology issues and educate customers on system and software functionality.
  • Work closely with multiple internal departments to resolve issues or escalate as needed.
  • Provide timely mortgage lending customer support via a call center.
Requirements:
  • HS Diploma, GED, or Foreign Equivalent
  • Strong analytical skills and experience in a fast-paced mortgage or IT environment
  • Minimum 1 year of experience in the mortgage industry with a background in closing, funding, post-closing, or IT
  • Familiarity with mortgage regulatory and compliance guidelines
  • Strong verbal and written communication skills
  • Ability to handle high call volume

Estimated Salary: $18.62-$24.00 per hour



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