Hotel Night Shift Manager
1 day ago
Harrison Group Job Description
Job Summary:
- The Night Auditor plays a critical role in ensuring the accuracy of financial transactions and providing exceptional guest service.
About The Harrison Group:
We are a 3rd generation family business that has been serving our guests for over 70 years. Our portfolio includes over 15 hotels and 7 restaurants across Maryland, Virginia Beach, Corolla, and Jacksonville Beach.
Responsibilities:
- Welcome guests in a warm and friendly manner overnight and ascertains their lodging and purchasing needs.
- Register guests and manage the rooming chart while maintaining accurate records.
- Collect payments by accepting cash, check, or charge payments from customers and make change as necessary.
- Verify credit acceptance by reviewing and recording driver's license numbers and operating credit card authorization systems.
- Balance cash drawers by counting cash at the beginning and end of each shift.
- Reconcile nightly finances and prepare reports for the next day's work.
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
- Facilitate correspondence with guests and provide pre-arrival support for those arriving on packages.
- Know all essential aspects of resort operations and act as the site liaison for services and sales centers.
- Work collaboratively with other resort associates and resources.
Requirements:
- High school diploma required; past experience in customer service or hospitality preferred.
- Advanced math and bookkeeping skills, as well as proficiency with computers, are essential.
- Excellent verbal and written communication skills, along with attention to detail and organizational abilities, are also required.
- A strong ability to multitask and solve problems is necessary for success in this role.
Salary Range: $15 - $18.50 per hour (Ocean City, MD)
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