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Claims Processing Specialist

2 months ago


Lumberton New Jersey, United States Miller Transportation Group Full time
Position Overview:
The Claims Processing Specialist is responsible for maintaining organized and current records of warranty claims for both manufacturer and aftermarket services.

Upon completing training and becoming familiar with the role, the Specialist will also support the timely and precise submission of warranty claims and the collection of associated revenues.

Key Responsibilities:

You Will:
Gain a thorough understanding of warranty policies and procedures for both manufacturers and aftermarket services.


Build and sustain effective relationships with designated warranty representatives from manufacturers and aftermarket warranty providers.

Examine warranty repair orders for completeness, accuracy, and clarity in accordance with established policies.

Return any incomplete or inaccurate repair orders to the originating personnel for necessary corrections.


Identify and enter the appropriate labor operation codes, failure codes, and other required administrative data on repair orders.

Document the hours worked by technicians on various operations.

Verify each repair order against the vehicle's service history for correctness.

Oversee the application of special warranty programs for diagnostic time and repairs to ensure staff compliance.

Report any instances of abuse or fraudulent activity related to warranty claims to management.

Submit warranty claims to the relevant manufacturer or warranty provider.


Assist the finance department in confirming the collection of receivables and reconciling any discrepancies between the claimed and paid amounts.


Ensure all deductibles are accurately documented for collection from customers at the time of repair completion.

Review all denied warranty claims and make necessary adjustments for resubmission.

Engage with the appropriate warranty claims representative for any claims needing special approval.

Maintain comprehensive records of all claims (submitted, denied, paid) and their current statuses.


Establish and manage a record of physical inventory for parts to be returned, inspected, or scrapped by the manufacturer or warranty authority.

Provide weekly updates to management regarding the status of claims.

Maintain a warranty claims acceptance rate of at least 90% and ensure warranty receivables are kept under 30 days.

Communicate with vendors and/or service shops to deliver excellent customer service.

Send breakdown reports to the relevant Service Manager and a copy to the VP of Maintenance.


Issue purchase orders for breakdowns, finalize purchase orders upon invoice receipt, and send them to the appropriate branch for final approval by the Service Manager.

Receive completed PM Listings from service shops weekly.

Update the Master PM run and distribute it to shops weekly.

Qualifications:
Preferably, you have experience in a Warranty Administrator role within the automotive or trucking industry.


A strong administrative background, excellent organizational skills, attention to detail, and a readiness to learn the intricate aspects of the role are essential.

Ability to read and understand instructions and effectively communicate across the organization.

A minimum of two years of experience in a general office environment.

Proficiency in learning and utilizing various software applications, along with the ability to interpret vendor catalogs.

Exceptional communication skills, both verbal and written.

Benefits:

We Offer:
Competitive compensation that includes a base salary and bonus opportunities.

Paid vacation and holidays.

Comprehensive medical, vision, and dental insurance with HRA, HSA, and FSA options.

401(k) plan with company matching contributions.

Employee discounts and access to an Employee Assistance Program.

If you seek a rewarding and secure work environment, consider joining Miller Transportation Group, which encompasses Truck Leasing and Rental operations, Automotive Dealerships, and Dedicated Services. Miller is committed to being an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class.