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Food Service Operations Manager

2 months ago

Richmond, Virginia, United States Whitsons Culinary Group Full time
Job Summary

The Operations Manager - Food Service Director is responsible for overseeing the day-to-day operations of food service programs in schools, ensuring compliance with state and federal regulations, and maintaining high-quality food service standards.

Key Responsibilities
  • Assume the General Manager role and cover the account/district when the General Manager is absent or on leave.
  • Support the General Manager/Division Manager in maintaining systems and procedures for ordering, receiving, storing, preparing, and serving food-related products, as well as menu planning and development.
  • Support the General Manager/Division Manager in maintaining all budgetary guidelines established by Whitsons Culinary Group.
  • Support the new business obtained by Whitsons by being fully immersed during the opening of any new accounts.
  • Motivate, train, and manage subordinate Team Members.
  • Maintain a harmonious working relationship with Team Members by demonstrating consistent and equitable treatment for all Team Members in accordance with Company policies.
  • Ensure compliance with applicable health regulations and ordinances and that all schools are prepared for any state or local health department inspection and that for appropriate sanitation and safety levels in respective areas are met and staff adequately trained.
  • Ensure compliance with all Whitsons required standards and CFE criteria.
  • Work with the team to develop budgets and operational financial forecasts and be able to explain variances.
  • Responsible for supporting the Division Manager by accounting and documenting accurately all financial components.
  • Assist the General Manager and team in supervision of all production, merchandising, quality, and cost control, labor management, and Team Member training.
  • Recruit, hire, develop, and retain team using Company required systems, procedures, and policies.
  • Participate in all wellness and nutrition committees and meetings as requested.
  • Must spend 80% of workday in the schools observing and supporting team.
  • Support the Division Manager in conducting inventory if needed or inventory audits and support maintaining records to comply with Whitsons, government, and accrediting agency standards.
  • Support the Division Manager/General Manager in controlling all expenses such as food cost, labor cost, and operating expenses while providing exceptional customer service.
  • Manage all purchasing and utilization of government commodities including processed goods.
  • Ensuring the General Manager is using the "Check Yes" tools.
  • Support executing all marketing promotions applicable to the district according to the marketing calendar. Ensures marketing, always merchandising in place effectually and current. This includes both KPI Indicator spreadsheets and Business Plans.
  • Provide the necessary tools for the team to perform at CFE level and support all locations to maintain a 90% or above score on the Whitsons Internal Audit and shows increased improvement each year.
  • Adhere to all company and district policies and ensure that entire team understands and follows them.
Requirements
  • Bachelor's degree or equivalent with concentration in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, business, or a related field.
  • Or Bachelor's degree or equivalent with any academic major AND a state recognized certificate in food and nutrition, food service management, dietetics, family and consumer sciences, nutrition education, culinary arts, or business.
  • At least one year of management experience, preferably in school nutrition strongly recommended.
Certifications
  • ServSafe Mandatory Local food safety certification if required in jurisdiction of employment. Must be knowledgeable of all local ordinances.
  • School Nutrition Specialist Certification preferred.
Computer Skills
  • Proficiency in all Microsoft Office applications is required.
  • Must be able to communicate electronically through use of email and other similar computer platforms.
  • Able to learn new programs easily and quickly.
Competencies
  • Communication: Effectively write, present, and transfer ideas and information.
  • Customer Focus: Act in the best interest of the customer, both internal and external.
  • Innovation: Create new ideas, processes, or products which, when implemented, lead to positive, effective change.
  • Organizational Leadership: Apply strategic thinking, prioritization, and decision-making to drive results.
  • People Leadership: Effectively assess, select, develop, and empower individuals and teams.
Other Qualifications, Experience
  • 10 years' experience in Food Service Management required.
  • Minimum 7 year experience in high volume urban K-12 programs required.
  • Strong interest in school nutrition program development.
  • Culinary background is required.
  • Must have a passion and an interest in food.
  • Working knowledge of cooking procedures and recipe adherence and scaling.