Law Firm Account Manager Senior

3 days ago


Los Angeles, California, United States Legal Soft Full time

Sales and Account Management Opportunity

This Senior Practice Consultant role at LegalSoft requires a seasoned professional with expertise in managing client relationships with law firms in the Personal Injury sector.

The successful candidate will be responsible for building strong relationships with key client stakeholders, driving new sales, cross-selling, and upselling services, and monitoring VA performance and client satisfaction. If you have a background in Case Management, Paralegal, or Operations roles in a Personal Injury law firm and possess excellent communication and problem-solving skills, this could be an excellent opportunity for you.

Key Responsibilities:

  • Manage a portfolio of law firm clients (Personal Injury focus) to ensure retention, satisfaction, and growth.
  • Build strong relationships with key client stakeholders and serve as the primary point of contact.
  • Collaborate with law firms to assess their needs and match them with LegalSoft's Virtual Assistant and service offerings.
  • Drive new sales, cross-sell, and upsell services.
  • Monitor VA performance and client satisfaction.
  • Track account metrics including revenue, profit margins, VA placements, client satisfaction, and engagement.
  • Work closely with Client Success Managers to ensure consistent communication and support for clients and virtual assistants.
  • Prevent client poaching by identifying and addressing concerns related to VAs.
  • Prepare reports on client evolution, revenue tracking, and client engagement to leadership.

Required Skills and Qualifications:

  • Minimum 3 years of experience in Case Management, Paralegal, or Operations roles in a Personal Injury law firm.
  • Strong understanding of Personal Injury law firm operations, processes, and pain points.
  • Proven experience in managing client relationships and driving revenue growth.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to manage multiple accounts and tasks in a fast-paced environment.
  • Familiarity with Virtual Assistant services or experience in legal staffing is a plus.
  • Strong organizational and time management skills.
  • Proficiency with CRM software and other sales management tools.

Benefits:

  • Competitive salary with performance-based incentives.
  • Health insurance participation + Equinox membership.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.

Estimated Salary: $90,000 - $120,000 per year



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