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Client Relations Specialist

2 months ago

Haverhill, Massachusetts, United States PulteGroup Full time

Join PulteGroup as a Client Relations Specialist

At PulteGroup, we prioritize your personal and professional growth. Our commitment to diversity fuels innovation, and we provide our team members with the essential resources, training, and support to thrive in their careers.

Employee Benefits:
We offer a comprehensive range of family-friendly benefits, including:

  • Flexible and Affordable Healthcare Coverage Options
  • Supplemental Healthcare Coverage Opportunities
  • Competitive Pay and Bonus Potential
  • Paid Time Off and Work/Life Benefits
  • 9 Paid Holidays
  • Retirement Plan with Company Match
  • Parental Leave
  • Mortgage Financing Discounts

As PulteGroup continues to expand, we foresee numerous opportunities for career advancement.

Key Responsibilities:

Business Development:
Identify and engage new business prospects in the off-site construction industry by leveraging existing client relationships and exploring new avenues.

Build and nurture a network of potential clients through research, networking events, and industry connections.

Formulate and execute strategic sales plans aimed at achieving revenue targets and increasing market share.

Client Management:
Serve as the primary liaison for clients, understanding their requirements and delivering tailored solutions through PulteGroup's innovative construction methodologies.

Conduct regular meetings and presentations to update clients on project progress, address concerns, and gather feedback.

Ensure prompt and accurate responses to client inquiries, maintaining a high standard of customer service and satisfaction.

Collaborate with project managers and field teams to exceed client expectations.

Sales and Marketing:
Create and present compelling sales proposals to potential clients, showcasing the advantages of off-site construction.

Develop and maintain marketing materials, including brochures and case studies.

Work alongside the marketing team to devise strategies and campaigns that enhance brand awareness and generate leads.

Account Administration:
Maintain precise client records, including contact information and sales activities, utilizing a CRM system.

Monitor and report on sales performance, forecasting future revenue opportunities and identifying potential risks.

Stay informed on market trends and competitor activities to uncover new business opportunities.

Required Qualifications:
Bachelor's degree in business, construction management, marketing, or a related field is preferred.

A minimum of 5 years of proven experience as an account manager or sales representative in the construction sector, with a focus on off-site construction or framing.

A demonstrated track record of achieving and surpassing sales targets.

Strong customer service orientation and a collaborative mindset.

Essential Skills:
Excellent communication and interpersonal skills, capable of building and maintaining client relationships.

Outstanding presentation and negotiation abilities.

A proactive approach to customer satisfaction, with the capacity to address any issues that may arise.

  • Strong organizational skills to manage multiple accounts and projects effectively.

Results-driven with a strong initiative and a commitment to success.

Ability to analyze data and trends to identify areas for improvement.

Solid understanding of construction processes and a commitment to staying updated on industry best practices.

Proficient in CRM systems and Microsoft Office Suite.

PulteGroup is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We will provide reasonable accommodations to qualified applicants with disabilities to ensure equal opportunities in the application process.