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Field Service Technician

1 month ago

Gainesville, Florida, United States Orion Talent Full time
Job Summary:

We are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, assembling, servicing, and repairing company products at customer sites. You will provide prompt, professional, and high-quality service to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities:

• Perform startups, equipment inspections, troubleshooting, repairs, and/or preventive maintenance service on all company products at customer sites.
• Represent the company professionally and courteously, following all company and customer safety requirements.
• Install, configure, calibrate, and maintain control, measurement, and indicating instrumentation (pneumatic, analog & digital).
• Install and terminate electrical, pneumatic, and fluid connections.
• Analyze and correct communication issues, properly addressing TCP/IP networks and RS-485 communications.
• Perform repairs and assembly on company products, disassemble, assess the damage, and evaluate failures on machines.
• Diagnose problems with company machines by evaluating material condition and asking the customer questions.
• Demonstrate the ability to offer machine-based recommendations, identify the root cause of a machine failure, and utilize defined procedures and a standard rebuild kit.
• Read, understand, and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly, and repairs on company products.
• Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service calls and at completion.
• Evaluate customer's future needs and communicate information through appropriate channels.
• Assist engineering in plant design, modifications, and hazard analysis.
• Plan and schedule travel to best meet customer requirements, service schedule requirements, and time efficiency utilizing the Concur booking tool.
• Complete job-related service reports, expense reports, and forms on a timely basis, collect data, and make commissioning graphs using Company Software.
• Complete written repair reports to document the cause of failure, description of work performed, materials consumed, and condition of equipment as received and as returned to the customer.
• Conduct customer training on company products when onsite.
• Perform all work per quality standards, establish safety procedures, and maintain a clean, safe work area.
• Participate in departmental initiatives such as, but not limited to, inventory counts, shop organization, clean-up, and other duties assigned by the manager.

Requirements:

• A High School Degree or General Education Degree (GED)
• Electrical and/or electronic education/experience with wiring, electric motors, variable frequency drives, and/or control panels experience is a must
• Experience with rotating equipment
• Must be able to read electrical schematics and have experience with 3-phase industrial power
• Ideal Military ratings include Electrical, Machinist's Mates, EN, Aviation mechs, and electrical, GSE and GSM, Ground Support, and power distribution techs.

If you have worked on rotating equipment, and/or have some PLC experience, this may be the right fit for you.