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Logistics Coordinator

2 months ago

New Castle, Pennsylvania, United States Capstone Logisitcs Full time
Job Title: Logistics Coordinator

Capstone Logistics is seeking a skilled Logistics Coordinator to join our team. As a Logistics Coordinator, you will play a critical role in ensuring the timely and efficient delivery of goods to our customers.

Key Responsibilities:
  • Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs.
  • Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
  • Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
  • Manage contact with vendors to ensure all routes are covered, as needed.
  • Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
  • Communicate Chain of Custody standards (location scanning, specimens handling, parcel scanning, etc.) as required by Capstone Logistics customers.
  • Resolve vendor problems or grievances and refer to vendor management, if further assistance is needed.
  • Evaluate importance of incoming telephone calls and prioritize accordingly.
  • Provide support to the customer service team, on an as needed basis or during peak season.
  • Ensure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed.
  • Makes decisions and takes the necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations.
  • Maintain accurate documentation, on the status of each job within the dispatch POD, manages distribution of work, and ensures documentation is complete before jobs are cleared.
Requirements:
  • Excellent verbal communication and problem-solving skills
  • Computer skills including Microsoft Word, Outlook, Excel, etc.
  • Interpersonal skills; ability to foster teamwork and motivate/coach others.
  • Accurately and quickly able to read maps

Capstone Logistics is a North American supply chain solutions partner with over 650 operating locations, 19,000 associates, and 60,000 carriers. We specialize in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.