Hy-Vee Department Manager

3 weeks ago

Brockton, Massachusetts, United States Hy-Vee Full time
Job Description:

As a Hy-Vee Department Manager, you will be responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. You will coordinate the delivery of the freshest and best quality product at a competitive retail price. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Key Responsibilities:
  • Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Generates a friendly atmosphere by encouraging employees to greet and speak to customers and sets a good example.
  • Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by escorting them to the products for which they're looking, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders.
  • Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
  • Determines department goals with the store director.
  • Determines weekly work schedule and establishes a daily work plan for the department.
  • Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
  • Communicates with employees regarding sales and ideas. Handles and satisfies customer issues.
  • Figures retail pricing and insures correct pricing.
  • Extends invoices, posts invoices, and oversees department bookkeeping procedures.
  • Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
  • Conducts inventory of the department.
  • Plans displays, promotions, and determines pre-orders.
  • Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
  • Understands and troubleshoots equipment and ensures maintenance is performed.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and works expected number of hours.
Secondary Responsibilities:
  • Ensures pricing is competitive in the market area.
  • Attends meetings and seminars and participates in continuing education.
  • Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
  • Fills displays, checks in delivered merchandise, and works in the sales area.
  • Performs departmental duties as needed.
  • Assists in other areas of the store as needed.
  • Performs other job-related duties and special projects as required.
Supervisory Responsibilities:
  • Instructs, assigns, reviews, and plans work of others.
  • Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.
  • Has the authority to approve employee discipline.
  • Has the authority to recommend employee transfer, discharge, and salary increases.
Requirements:
  • High school or equivalent experience and over one year of related work experience.
  • Ability to solve practical problems, variety of variables with limited standardization, interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Possess the ability to compose original correspondence, interpret written work instructions, interview job applicants, follow technical manuals, and have increased contact with people.
Working Conditions:

This position is frequently exposed to temperature extremes and dampness. There is possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast-paced work environment.

Equipment Used to Perform Job:

Telephone, fax, copier, intercom system, kitchen utensils, wrapping machine, pallet jacks, garbage disposal, trash compactor, cardboard compactor, box cutter, computer, and calculator.

Financial Responsibility:

Responsible for company assets, including equipment and merchandise.

Contacts:

Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Confidentiality:

Has access to confidential information including employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.

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