Pet Care Specialist

3 weeks ago


Seadrift, Texas, United States CityVet Full time
{"title": "Client Service Specialist", "description": "About CityVet

We believe healthy pets start with happy people. Our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices.

At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.

Job Summary

The Client Service Specialist serves as the clinic's primary point of contact for all client interfaces, ensuring a pleasant client experience and building relationships that result in loyal brand ambassadors.

Key Responsibilities
  • Manage appointment check-ins, book new appointments, and partner with the team on proper discharge information for grooming, clinic, walk-ins, technician appointments, boarding, and retail appointments.
  • Understand, communicate, and properly prioritize scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
  • Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, caring for clients during their wait, and alerting the staff of the client's arrival.
What We Offer

At CityVet, we prioritize meeting the full range of physical and mental well-being needs of our people. Our full-time employees receive:

  • Generous pet-care discounts
  • Uniform allowance
  • Flexible schedules
  • Growth opportunities

We put an added focus on the well-being of our staff members because caring for people and their pets is no easy task.

", "lang_code": "en-US"}
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