Project Manager
3 weeks ago
Madison is seeking a highly skilled Project Manager to lead client relationships and drive business growth. As a key member of our team, you will be responsible for managing client programs, ensuring client satisfaction, and identifying opportunities for growth.
Key Responsibilities:
- Establish and maintain strong relationships with key clients and stakeholders
- Lead client onboarding, ensuring seamless program implementation and delivery
- Manage client communications, conflict resolution, and compliance
- Collaborate with internal teams to identify and resolve program impediments
- Ensure timely and efficient resolution of client issues and customer service escalations
- Review and ensure quality standards and client expectations are met
- Identify opportunities for account growth and new business projects
Requirements:
- 5+ years of project management, customer relationship management, or equivalent experience
- Detail-oriented, organized, and able to manage time effectively
- Understanding of SAAS products and client relationship management
- Proficient in Excel and PowerPoint
- Self-motivated, goal-oriented, persistent, and a skilled negotiator
- Ability to think outside the immediate environment and predict client issues
- Ability to strike a balance between meeting client needs and organizational needs
- Ability to brainstorm and creatively solve problems
- Experience presenting to different business leaders within an organization
- Handles stressful situations and deadline pressures well
- Self-directed, able to work independently without high supervision
- Communicate across cross-functional teams
What We Offer:
- Competitive compensation and benefits package
- Medical, Dental, Vision, Life Insurance, LTD, STD, Flex Spending, 401(k), Employee Stock Ownership, and Tuition Reimbursement
- Salary range $90-120K
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