Project Manager

3 weeks ago


New York, New York, United States Madison Full time
Job Summary

Madison is seeking a highly skilled Project Manager to lead client relationships and drive business growth. As a key member of our team, you will be responsible for managing client programs, ensuring client satisfaction, and identifying opportunities for growth.

Key Responsibilities:

  • Establish and maintain strong relationships with key clients and stakeholders
  • Lead client onboarding, ensuring seamless program implementation and delivery
  • Manage client communications, conflict resolution, and compliance
  • Collaborate with internal teams to identify and resolve program impediments
  • Ensure timely and efficient resolution of client issues and customer service escalations
  • Review and ensure quality standards and client expectations are met
  • Identify opportunities for account growth and new business projects

Requirements:

  • 5+ years of project management, customer relationship management, or equivalent experience
  • Detail-oriented, organized, and able to manage time effectively
  • Understanding of SAAS products and client relationship management
  • Proficient in Excel and PowerPoint
  • Self-motivated, goal-oriented, persistent, and a skilled negotiator
  • Ability to think outside the immediate environment and predict client issues
  • Ability to strike a balance between meeting client needs and organizational needs
  • Ability to brainstorm and creatively solve problems
  • Experience presenting to different business leaders within an organization
  • Handles stressful situations and deadline pressures well
  • Self-directed, able to work independently without high supervision
  • Communicate across cross-functional teams

What We Offer:

  • Competitive compensation and benefits package
  • Medical, Dental, Vision, Life Insurance, LTD, STD, Flex Spending, 401(k), Employee Stock Ownership, and Tuition Reimbursement
  • Salary range $90-120K


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