Client Support Representative

4 days ago


Indianapolis, Indiana, United States Professional Management Enterprises Full time
Job Title:

The Client Support Representative plays a vital role at Professional Management Enterprises, serving as the frontline ambassador for our organization.

About the Job:

This position entails handling various tasks, primarily focusing on managing inbound and outbound calls from clients, providers, and facilities. The successful candidate will provide exceptional customer service to our managed care entity partners and the individuals we serve, striving to maintain a positive image of the company.

  • Resolve client complaints, concerns, and inquiries in a timely manner.
  • Adhere to communication guidelines and protocols to ensure seamless interactions with clients.
Responsibilities:

We are seeking an experienced professional who can manage multiple priorities and responsibilities, including:

  • Handling high volumes of calls, emails, and messages from clients and stakeholders.
  • Providing accurate information and resolving complex issues in a timely and professional manner.
Requirements:

To be successful in this role, you must have:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong problem-solving and analytical skills.
Benefits:

We offer a competitive salary range of $40,000 - $55,000 per year, depending on experience. We also offer benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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