Information Systems Specialist 4
1 week ago
We are seeking a highly skilled Information Systems Specialist 4 to join our team at the Oregon State Police. This is a full-time, permanent position that offers a competitive salary and a comprehensive benefits package.
Job Summary:The successful candidate will provide technical support and maintenance for computer systems and networks throughout the state, with a primary focus on sites in the Northeast. This includes troubleshooting personal computer and network problems, providing proactive computer support, and creating technical procedures and instructions for users and peers.
Key Responsibilities:- Provide technical support and maintenance for computer systems and networks
- Troubleshoot personal computer and network problems
- Provide proactive computer support and maintenance
- Create technical procedures and instructions for users and peers
- Manage IT inventory hardware and software
- Three years of information systems experience in service desk technical support, troubleshooting, and maintaining Windows desktop and laptop systems
- Familiarity with technical support ticketing and asset tracking systems
- Adept in using Microsoft 365 desktop applications, including Teams, Outlook, Excel, Word, and PowerPoint
- Knowledgeable in managing IT inventory hardware and software
- OR an Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two-year accredited vocational training program in information technology or a related field
- AND one year of information systems experience in service desk technical support, troubleshooting, and maintaining Windows desktop and laptop systems
- Experience with Active Roles, desktop imaging, printer management, and support of peripheral devices
- Experienced in IT Customer Service Tier 1-3 troubleshooting and support, direct and virtual
- Experience with analyzing, developing, implementing, and coordinating IT tasks and processes
- Experience using ticketing and asset tracking systems
- Technical and non-technical training and documentation writing experience
- Must possess a valid Driver's License
- Must be LEDS certified or be able to obtain certification upon hire
To apply for this position, please submit a resume and a cover letter addressing how you meet the preferred skills for this position. Please submit these documents in either MS Word or PDF format.
This position is covered by an AFSCME Collective Bargaining Agreement. Current OSP AFSCME Local 896 employees who meet the minimum qualifications of this position will be given preference in the selection process.
The Oregon State Police does not offer visa sponsorships.
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