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Emergency Communications Supervisor

4 weeks ago

Grand Rapids, Michigan, United States City of Grand Rapids, MI Full time
Job Summary

We are seeking a highly skilled and experienced Emergency Communications Supervisor to join our team at the City of Grand Rapids, MI. As a key member of our public safety team, you will be responsible for overseeing the operations of our emergency communications center, ensuring the efficient and effective handling of emergency calls, and providing leadership and guidance to our communications staff.

Key Responsibilities
  • Plan, organize, and supervise the work of emergency communications operators
  • Provide on-the-job training and classroom instruction to operators on handling emergency calls
  • Assure that proper procedures are followed and equipment is maintained
  • Develop and implement procedures for the unit and oversee the overall communications training operations program
  • Participate in the disciplinary process and develop new employee orientation materials
Requirements
  • Graduation from high school
  • Four (4) years of progressively responsible experience in emergency communications work, including lead or supervisory experience
  • Possession of a general class radio telephone or telegraph operator's license as issued by the Federal Communications Commission
  • Current certification as a NENA ENP, APCO RPL, or APCO CPE (preferred)
Working Conditions

This is a full-time position that requires working in a fast-paced environment with a high level of attention to detail and ability to multitask. The successful candidate will be required to work a variety of shifts, including evenings, weekends, and holidays.