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Veterinary Service Coordinator
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Client Service Representative
Client Services - MedVet
Position Overview
MedVet is a rapidly expanding provider of Emergency and Specialty veterinary services across the nation. Our mission is to deliver advanced medical care and innovative treatments to our patients. We are in search of dedicated and collaborative individuals to enhance our clinical team.
Our core values of Teamwork, Leadership, and Compassion guide our work and interactions. We invite you to channel your passion into creating an exceptional experience for our clients, patients, and colleagues.
Key Responsibilities:
- Welcome and check-in clients with warmth and professionalism.
- Handle incoming calls and direct them appropriately.
- Accompany clients and their pets to examination rooms.
- Manage and organize medical records, reports, and correspondence.
- Discuss and process payment options with clients.
- Ensure a tidy and welcoming reception area.
Ideal Candidate Profile:
- Ability to maintain composure in high-pressure and emotional situations.
- Strong verbal and written communication skills.
- Exceptional client service abilities and telephone etiquette.
- Detail-oriented, self-driven, and capable of working both independently and as part of a team.
- Sense of urgency in a dynamic work environment.
- Willingness to adapt work hours as needed.
- Critical thinking skills with the ability to foresee inter-departmental needs.
- Proficient in general computer applications, including Microsoft Word and Excel.
- Previous experience in a veterinary environment is preferred.
Benefits and Perks:
- Opportunities for career advancement and personal growth.
- Comprehensive health insurance coverage.
- Vision and dental plans.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- 401(k) plan with employer matching.
- Paid Time Off (PTO) starting from day one.
- Shift differentials and on-call compensation.
- Uniform allowance.
- Employee discounts on pet services and insurance.
- Optional short-term disability, life, and accident insurance, along with company-paid long-term disability.
- Continuing education opportunities and support programs.