Service Delivery Specialist

2 days ago


South Plainfield, New Jersey, United States Grainger Full time

Grainger is committed to your safety, health, and wellbeing. We offer benefits starting day one, including medical, dental vision, and life insurance. Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, we serve more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.

Job Overview:

We are seeking a Service Representative (OSR) to join our team. The OSR will report to a Supervisor or Manager of Onsite Services and support assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

Key Accountabilities:

  • Manage customer inventory and provide exceptional customer service.
  • Drive account growth through customers' inventory management (KeepStock) program.
  • Work with partners to implement sales strategy and help customers understand how Grainger can provide solutions to their business' MRO needs.

Requirements:

  • 3 years' experience in selling or service environment.
  • High School Diploma or equivalent.
  • Ability to lift 25 to 60lbs and/or work in difficult positions.
  • Collaboration and problem-solving skills.
  • Handle different technical and operational issues.
  • Have and maintain a valid driver's license in State of residence.

Estimated Salary Range:$50,000 - $70,000 per year, based on location and experience.

Benefits:

  • Paid time off (PTO) days and 6 company holidays per year.
  • Benefits starting on day one, including medical, dental vision, and life insurance.
  • 6% 401(k) company contribution each pay period with no personal contribution required.
  • Employee discounts, parental leave, tuition reimbursement, student loan refinancing, free access to financial counseling, education, and more.


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