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Security Operations Supervisor

2 months ago

West Des Moines, Iowa, United States Securitas Inc. Full time
Position Title: Security Operations Supervisor - $22HR - Full Time

Location:
West Des Moines, IA

Benefits Offered:
Comprehensive Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
Paid Time Off
Weekly Pay Schedule
Employee Referral Incentives
Virtual Medical Consultations Through Telemedicine
Discounts on Childcare, Vehicles, Electronics, Mobile Plans, Travel & More
Complimentary Uniforms & Paid Training - Free Card Guard Class
Pet Daycare Discounts
Employee Assistance Program & More

JOB OVERVIEW:
Oversees security operations across various locations. Conducts inspections to ensure adherence to post directives. Provides coaching and training to personnel. Executes administrative tasks as required by the Branch. Responds to incidents and may provide coverage as necessary.

KEY RESPONSIBILITIES:
The responsibilities outlined below represent the primary purpose of this role. Specific tasks may vary and will be documented separately. Employees may not be required to perform all tasks listed. Additional responsibilities may be assigned based on business needs.

All assigned tasks are considered essential functions unless they are unrelated to the functions listed, in which case they are classified as non-essential.

Employees are accountable for their job performance. Performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed here.

In carrying out functions, employees must adhere to safe work practices and be familiar with company policies and procedures related to job safety, including safety rules and regulations.

Employees must notify supervisors upon becoming aware of unsafe working conditions.

All functions, duties, or tasks must be executed in an honest, ethical, and professional manner, in compliance with applicable company policies and procedures.

In cases of uncertainty or lack of knowledge regarding company policies and procedures, employees are required to seek clarification from supervisors or authorized company representatives.

Supervises Security Officers and/or other personnel as assigned; ensures that personnel deliver high-quality service; evaluates service quality and initiates corrective actions as necessary.

Meets with Branch management and/or client representatives for updates and to address any actual or potential issues; provides support during client onboarding; contributes to security planning, assessments, and surveys; reviews post directives and communicates requirements and changes to affected personnel.

Participates in and collaborates with Branch management on the orientation, training, development, and retention of high-quality staff; ensures that each staff member is treated with dignity and respect.

Assigns and directs work; coaches employees and implements disciplinary actions as necessary; supports staff in fulfilling their responsibilities; refers problematic issues to Branch management.

Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies, and procedures.

Communicates and coordinates with Branch management regarding scheduling, staffing, equipment, record-keeping, and related matters to ensure smooth service delivery; meets with Branch management and other Field Supervisors to discuss customer service, initiatives, personnel matters, and related issues.

Inspects client sites as assigned to ensure adequate coverage and compliance with post directives; visits client representatives to ensure satisfaction with services provided; covers vacant posts as necessary.

Reviews client and company-required reports for accuracy and timeliness; assists in preparing and submitting payroll and billing information.
Performs tasks and duties of a similar nature and scope as required for assignment.

MINIMUM HIRING STANDARDS:
Must be at least 18 years of age.
Must have a reliable means of communication (i.e., pager or phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English.
Must have a High School Diploma or GED.
Previous Security experience is required.

Competencies (as demonstrated through experience, training, and/or testing):


May be required to hold and continue to meet the requirements for any applicable state, county, and municipal license for Security Officers.

Knowledge of security operations and procedures.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
Ability to track and maintain schedule assignments.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to various sites and changes in post procedures.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills, with the ability to interact effectively with clients at various social levels and across diverse cultures.

WORKING CONDITIONS (Physical/Mental Demands):
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.

In addition to other demands, the demands of the job include:


Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.

May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.

Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.

Directing and disciplining staff in a positive manner.
May be required to work overtime without advance notice.
Required ability to handle multiple tasks concurrently.
Keyboarding, basic computer usage, and operating controls.

Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.

Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.

Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling.
Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
Close vision, distance vision, and ability to adjust focus.
May be required to use a vehicle for the performance of duties.
On occasion may be required to perform stressful and physical activity.

Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.

May be exposed to or required to handle sensitive and confidential information.

Join our team and be part of a mission that values integrity, vigilance, and helpfulness.

All candidates must be able to pass a drug test and background check.

EOE/M/F/Vet/Disabilities

About Us

Securitas employees come from diverse backgrounds, bringing a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people.

Our core values - Integrity, Vigilance, and Helpfulness - are represented by the three red dots in the Securitas logo.

If you embody these values, we invite you to consider joining the Securitas team.