Associate Consulting Engineer

23 hours ago


Chicago, Illinois, United States CDW Full time
Job Summary

Participate in a comprehensive training program and gain valuable hands-on experience in technical problem-solving. As an Associate Consulting Engineer (ACE), you will be actively involved in technical projects that align with your skills and work closely with top technology professionals to master complex solutions.

CDW is building teams to deliver exceptional service to our customers. A successful Associate Consulting Engineer (ACE) will collaborate with a close-knit group of technology leaders to develop innovative solutions to business requirements.

You will have the opportunity to learn from experienced engineers and consultants, and contribute to meaningful projects that drive customer satisfaction.

Key Responsibilities
  1. Review and respond to service requests daily, ensuring timely updates to clients and accurate data entry into problem tracking systems.
  2. Address and update customer incident tickets, providing status information to clients, internal management, and customer account managers.
  3. Partner with technical and business staff of customers and Microsoft technical support to deliver effective solutions.
  4. Provide clear and concise communication to internal and external customers, articulating problems and solutions through various channels.
  5. Participate in on-call rotation to provide 24/7 support for critical systems and ensure availability objectives are met.
  6. Identify and communicate potential opportunities for cross-selling to the sales team.
  7. Deliver high-quality content using appropriate document templates.
  8. Ensure solutions are implemented as designed to customer satisfaction and approval.
  9. Provide entry-level technical services and follow through on tasks, projects, and troubleshooting.
Requirements
  • One of the following degrees and/or relevant experience: BA/BS in Computer Science, Information Technology, Management Information Systems, Mathematics, Engineering, or related discipline; Associate degree in Information Technology, Management Information Systems, Mathematics, Computer Science, Engineering, or related technology focused concentration plus 1 year of relevant practical experience; 1-year relevant practical experience plus one or more applicable technology-related certifications; or 3+ years relevant practical experience with Microsoft 365 and/or Azure.
  • Ability to travel up to 10% (can vary by location).
  • Ability to work select weekends and/or after hours when business needs arise.
  • Authorized to work for CDW in the United States; immigration sponsorship is not currently available for this position.
  • Valid U.S. driver's license.
  • Physically able to lift up to 50 lbs. of equipment.
  • Microsoft Fundamentals certifications in Microsoft 365 and/or Azure.
  • At least 1+ year or equivalent hands-on technical experience with Microsoft 365 and/or Azure.
About CDW

We make technology work so people can do great things. CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers.

We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships, and deep industry knowledge to bring just about any vision to life.

Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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