Patient Care Services Manager
3 days ago
Job Summary:
The BronxCare Health System is seeking an exceptional Patient Care Services Manager to oversee the quality and safety of patient care outcomes. This role requires a dedicated and experienced professional who can facilitate employee and patient satisfaction, drive performance improvement, and lead by example.
Key Responsibilities:
- Establish and maintain positive relationships with patients, visitors, and staff.
- Contribute to Performance Improvement activities, analyzing data, implementing risk management strategies, and participating in Continuous Quality Improvement teams.
- Foster customer-focused leadership by promoting a positive patient experience, adhering to HIPAA guidelines, and ensuring seamless interactions with internal and external customers.
- Develop and implement policies, systems, and structures that support interdisciplinary collaboration, process improvement, and labor dispute resolution.
- Lead by example, inspiring individuals and organizational excellence, creating a shared vision, and successfully managing change to achieve strategic objectives.
Requirements:
- Five years of experience in acute care nursing, preferably in a leadership role.
- New York RN licensure and current registration.
- BCLS certification and pertinent clinical experience or training.
- Bachelor's or Master's degree in Nursing, Healthcare, or Business Administration.
- Excellent decision-making, problem-solving, and leadership skills.
Estimated Salary Range: $65,000 - $90,000 per year.
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