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Salesforce Business Analyst

2 months ago

Springfield, Illinois, United States State of Illinois Full time
Job Title: Salesforce Business Analyst

We are seeking a highly skilled Salesforce Business Analyst to join our team at the State of Illinois. As a Salesforce Business Analyst, you will play a critical role in analyzing and improving business processes, identifying areas for process improvement, and implementing solutions to drive business growth.

Key Responsibilities:
  • Analyze business requirements and develop solutions to improve business processes
  • Collaborate with stakeholders to identify and prioritize business needs
  • Design and implement Salesforce solutions to meet business requirements
  • Develop and maintain business requirements documents and technical specifications
  • Provide training and support to end-users on Salesforce solutions
Requirements:
  • 4 years of college with coursework in computer science or a related field
  • 3 years of professional experience in applications services or a related IT field
  • 3 years of experience with Salesforce software development
  • Experience with system development life cycle (SDLC) using waterfall and agile methodology
Preferred Qualifications:
  • Experience with project management tools such as MS PowerPoint, MS Visio, MS Project, MS Teams Azure, DevOps or similar tools
  • Ability to identify, analyze, test, and implement changes related to requirements or business processes
  • Ability to gain and maintain effective working relationships with associates, vendors, clients, and others
  • Developed verbal and written communication skills to present technical information to large and small audiences
What We Offer:
  • Competitive group insurance benefits including health, life, dental, and vision plans
  • Flexible work schedules (when available and dependent upon position)
  • 10-25 days of paid vacation time annually (10 days for first year of state employment)
  • 12 days of paid sick time annually which carryover year to year
  • 3 paid personal business days per year
  • 13-14 paid holidays per year dependent on election years
  • 12 weeks of paid parental leave
  • Pension plan through the State Employees Retirement System
  • Deferred Compensation Program – voluntary supplemental retirement plan
  • Optional pre-tax programs - Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for Salesforce and business process improvement, we encourage you to apply for this exciting opportunity.