Luxury Hotel Night Audit Clerk
2 days ago
We are looking for a detail-oriented Night Audit Clerk to join our luxury hotel team. As a Night Audit Clerk, you will play a crucial role in overseeing front desk operations and audit functions during overnight hours, ensuring smooth and efficient service for our guests.
Key Responsibilities
The successful candidate will be responsible for:
- Assisting and supervising all front desk and audit functions.
- Balancing food and beverage outlets and posting front office accounts.
- Distributing daily reports and other requested documents.
- Following checklists to ensure all duties are completed; signing and dating each checklist nightly.
- Collaborating with staff to resolve guest requests and inquiries.
- Handling guest check-ins, check-outs, and addressing any issues or concerns.
- Communicating effectively with bell staff, drivers, and housekeeping.
- Managing house/cash bank and depositing keys.
- Obtaining and verifying essential guest information, ensuring accuracy and completeness of records.
- Assigning guest rooms according to reservation requirements.
- Maintaining and updating the Front Desk logbook.
- Checking for guest mail or messages and ensuring delivery.
- Inquiring about guest satisfaction and listening attentively to comments.
- Thanking guests for their stay and assisting with future reservations.
- Overseeing the issuance of department keys and maintaining a corresponding log.
- Ensuring timely delivery of wake-up calls and express checkout bills.
- Being knowledgeable about hotel emergency procedures.
- Adhering to all hotel policies and procedures, including any changes.
- Performing reasonable tasks as requested by management.
- Maintaining computerized hotel systems.
- Handling major guest complaints and disturbances.
- Providing training, guidance, and advice to night employees.
- Covering shifts for sick or absent employees.
- Requesting and managing inventory of supplies for audit staff.
- Reporting any discrepancies (physical, financial, or personal) to management.
- Taking orders from guests for Food and Beverage or other items as needed.
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