Luxury Hotel Night Audit Clerk

2 days ago


Bellevue, Washington, United States Pyramid Global Hospitality Full time
About the Job

We are looking for a detail-oriented Night Audit Clerk to join our luxury hotel team. As a Night Audit Clerk, you will play a crucial role in overseeing front desk operations and audit functions during overnight hours, ensuring smooth and efficient service for our guests.


Key Responsibilities

The successful candidate will be responsible for:

  • Assisting and supervising all front desk and audit functions.
  • Balancing food and beverage outlets and posting front office accounts.
  • Distributing daily reports and other requested documents.
  • Following checklists to ensure all duties are completed; signing and dating each checklist nightly.
  • Collaborating with staff to resolve guest requests and inquiries.
  • Handling guest check-ins, check-outs, and addressing any issues or concerns.
  • Communicating effectively with bell staff, drivers, and housekeeping.
  • Managing house/cash bank and depositing keys.
  • Obtaining and verifying essential guest information, ensuring accuracy and completeness of records.
  • Assigning guest rooms according to reservation requirements.
  • Maintaining and updating the Front Desk logbook.
  • Checking for guest mail or messages and ensuring delivery.
  • Inquiring about guest satisfaction and listening attentively to comments.
  • Thanking guests for their stay and assisting with future reservations.
  • Overseeing the issuance of department keys and maintaining a corresponding log.
  • Ensuring timely delivery of wake-up calls and express checkout bills.
  • Being knowledgeable about hotel emergency procedures.
  • Adhering to all hotel policies and procedures, including any changes.
  • Performing reasonable tasks as requested by management.
  • Maintaining computerized hotel systems.
  • Handling major guest complaints and disturbances.
  • Providing training, guidance, and advice to night employees.
  • Covering shifts for sick or absent employees.
  • Requesting and managing inventory of supplies for audit staff.
  • Reporting any discrepancies (physical, financial, or personal) to management.
  • Taking orders from guests for Food and Beverage or other items as needed.


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