Customer Experience Associate
2 weeks ago
**Job Summary**
We are seeking a highly motivated and detail-oriented Customer Experience Associate to join our team. As a key member of our operations team, you will play a critical role in supporting the loan origination process by performing a variety of tasks, including data entry, customer communication, and document management.
**Key Responsibilities**
- Analyze and review loan documents to ensure accuracy and completeness
- Interact with our proprietary loan origination platform to complete processing tasks and notate accounts
- Engage in outbound communication with applicants via phone, email, and text to provide updates and support
- Handle inbound customer calls and respond to inquiries regarding loan applications, website questions, and other related topics
- Collaborate with colleagues and managers to ensure seamless processing and communication
**Requirements**
- High school diploma or equivalent required
- Minimum age requirement of 16 with a valid work permit for high school students only
- Strong critical thinking and problem-solving skills
- Ability to effectively interact with customers and internal teams
- Experience with computers, internet, and Microsoft Office preferred
**What We Offer**
We are an equal opportunity employer and offer a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.
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