Customer Experience Associate

2 weeks ago


Carlisle, Pennsylvania, United States Finance of America Full time

**Job Summary**

We are seeking a highly motivated and detail-oriented Customer Experience Associate to join our team. As a key member of our operations team, you will play a critical role in supporting the loan origination process by performing a variety of tasks, including data entry, customer communication, and document management.

**Key Responsibilities**

  • Analyze and review loan documents to ensure accuracy and completeness
  • Interact with our proprietary loan origination platform to complete processing tasks and notate accounts
  • Engage in outbound communication with applicants via phone, email, and text to provide updates and support
  • Handle inbound customer calls and respond to inquiries regarding loan applications, website questions, and other related topics
  • Collaborate with colleagues and managers to ensure seamless processing and communication

**Requirements**

  • High school diploma or equivalent required
  • Minimum age requirement of 16 with a valid work permit for high school students only
  • Strong critical thinking and problem-solving skills
  • Ability to effectively interact with customers and internal teams
  • Experience with computers, internet, and Microsoft Office preferred

**What We Offer**

We are an equal opportunity employer and offer a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development.



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