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Product Manager for Global Social Media Support
1 month ago
At Amazon, we're seeking a highly skilled Product Manager to join our Social Media Customer Service (SMCS) team. The ideal candidate will have a strong background in product management, with a passion for improving the customer experience through innovative solutions.
Key Responsibilities:
• Develop and deliver a roadmap that enables tens-of-thousands of associates worldwide to provide support to millions of customers.
• Collaborate with business stakeholders to build a long-term strategy that scales support in alignment with marketing and advertising plans.
• Support process improvement, automation, and simplification projects, prioritizing and making trade-off decisions between implementation effort and customer impact.
About the Team:
SMCS monitors and responds to customer trends on social media channels, solves customer problems, escalates trending and systemic issues, and positively engages with customers. As a global contact channel, our Operations team responds to customer inquiries across all of Amazon's Social Media accounts. We operate in 22 countries and 14 languages, with a mission to provide social media assistance that adds value to customers' connections with Amazon.
Requirements:
• 5+ years of end-to-end product delivery experience.
• Experience influencing senior leadership through data-driven insights.
• Bachelor's degree or equivalent experience. Preferred qualifications include a Master's degree or equivalent, experience working across functional teams and senior stakeholders, owning technology products, feature delivery, and trade-offs, and knowledge of customer operations or social media.
Compensation:
The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Amazon is a total compensation company, offering a full range of benefits, including medical, dental, and vision coverage, maternity and parental leave options, paid time off, 401(k) plan, and more. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.
