Operational Logistics Coordinator

4 weeks ago


Owings Mills, Maryland, United States US Pack Inc Full time

At US Pack Inc, we're driven by our passion for delivering exceptional services to our clients. We're a leading logistics provider that's custom-built for the evolving needs of businesses in today's fast-paced delivery world.

We're dedicated to helping brands and businesses succeed in the delivery economy, and we do this by staying ahead of the latest trends and developments that impact our business and our customers' businesses. Our focus is on empowering our clients to win through our commitment to excellence and our proactive approach to problem-solving.

We believe that our people are our greatest asset, and we invest in their growth and development every day. We don't just put people in jobs - we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We've built an inclusive culture where everyone has a voice and a sense of belonging, and we value input, collaboration, and performance.

As an Operational Logistics Coordinator with US Pack Inc, you'll play a critical role in ensuring that our company goals are met for a particular operation(s) and client(s). You'll be responsible for participating in the contracting activities associated with Independent Contractors (IC's) that provide delivery equipment and transport products from our clients' location(s) to designated locations as requested by the customer.

This is an entry-level position that offers a unique opportunity to learn and grow with our company. As an Operational Logistics Coordinator, you'll have the chance to develop your skills and knowledge in logistics, operations, and customer service, and you'll be working with a team of dedicated professionals who are passionate about delivering exceptional results.

Key Responsibilities:

  • Monitor routes to ensure that all requirements are met, including IC check-in and communication with customers
  • Create routes according to customer needs and communicate changes to the dispatch department and IC's
  • Monitor the dispatch board to ensure that customer requested delivery times are being met
  • Communicate delays and problems to customers and the dispatch department
  • Ensure that IC's are providing services in the vehicle type requested by the customer
  • Ensure compliance with IC log-in process and EC-mobile
  • Work directly with IC's to assist with issues they may encounter while under dispatch
  • Assist in arranging for STAT coverage for customers, as needed
  • Restructure routes as requested by customers, to ensure on-time execution
  • Ensure that IC's are providing contracted delivery services in compliance with customer regulations
  • Assist with contracting of IC's, as needed
  • Complete daily service reports, as required by customers
  • Create and process administrative reports and paperwork, as directed
  • Follow up with IC's to ensure their paperwork is up to date, as needed
  • Ensure that IC's are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes

Requirements:

  • Basic MS Office Programs (Outlook, Excel, and Word) experience required
  • Proactive and resourceful, with the ability to work effectively in a fast-paced environment
  • Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline-driven
  • Must maintain a valid driver's license and a clean, functional vehicle
  • Ability to develop and maintain meaningful business relationships with customers
  • Ability to lift up to 50 pounds on occasion
  • Ability to work overtime as necessary

Qualifications:

  • College Degree or a High School Diploma with equivalent combination of education and experience
  • Six Sigma Green Belt Certification preferred

Benefits:

  • 401(K)
  • Health Insurance
  • Disability/Life Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • Part-time positions also include Paid Sick Time

Salary: $20 per hour, based on experience and qualifications

Shift: Monday through Friday, 10am - 6:30pm

Travel: Occasional travel may be required



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