Senior Technical Support Specialist
3 weeks ago
Bowhead / UIC Technical Services is seeking a highly skilled Senior Technical Support Specialist to provide exceptional customer support and technical assistance to our clients. As a key member of our team, you will be responsible for managing all activities related to Help Desk services and procedures.
Key Responsibilities- Provide on-site desktop support as needed, offering general help desk support for user assistance.
- Offer phone support to users to resolve issues relating to connectivity and user account management.
- Assist with assigning IP addresses and maintaining those addresses in the database.
- Utilize the Remedy System to assign and track trouble calls as appropriate.
- Assist with the maintenance and monitoring of the user assistance mailbox to ensure timely support for users.
- Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all user assistance activity.
- High School Diploma or Bachelor's Degree
- Five to ten or more years of experience
- Strong analytical and problem-solving skills
- Ability to multitask and assist or teach others to solve problems
- Effective and efficient communication skills
- Familiarity with Department of Defense networking and security accreditation requirements
- Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment
- DoD 8570 Information Assurance Technical Level II certification
- Ability to communicate effectively with all levels of employees and outside contacts
- Lift up to 10-15 pounds
- Stand and walk for prolonged amounts of time
- Twist, bend, and squat periodically
Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract.
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