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Senior Technical Support Specialist

2 months ago

Dahlgren, Virginia, United States Bowhead UIC Technical Services Full time
Job Summary

Bowhead / UIC Technical Services is seeking a highly skilled Senior Technical Support Specialist to provide exceptional customer support and technical assistance to our clients. As a key member of our team, you will be responsible for managing all activities related to Help Desk services and procedures.

Key Responsibilities
  • Provide on-site desktop support as needed, offering general help desk support for user assistance.
  • Offer phone support to users to resolve issues relating to connectivity and user account management.
  • Assist with assigning IP addresses and maintaining those addresses in the database.
  • Utilize the Remedy System to assign and track trouble calls as appropriate.
  • Assist with the maintenance and monitoring of the user assistance mailbox to ensure timely support for users.
  • Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all user assistance activity.
Requirements
  • High School Diploma or Bachelor's Degree
  • Five to ten or more years of experience
  • Strong analytical and problem-solving skills
  • Ability to multitask and assist or teach others to solve problems
  • Effective and efficient communication skills
  • Familiarity with Department of Defense networking and security accreditation requirements
  • Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment
  • DoD 8570 Information Assurance Technical Level II certification
  • Ability to communicate effectively with all levels of employees and outside contacts
Physical Demands
  • Lift up to 10-15 pounds
  • Stand and walk for prolonged amounts of time
  • Twist, bend, and squat periodically
Security Clearance Requirements

Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract.