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Automotive Service Consultant

2 months ago


Ottawa, United States Bill Walsh Automotive Group Full time
Job Overview

An Automotive Service Consultant plays a crucial role in facilitating communication between customers and service technicians regarding vehicle maintenance and repair requirements. This position involves welcoming clients, assisting them in identifying necessary repairs, and providing updates on the status of their vehicles.

Key Responsibilities

Automotive Service Consultants primarily work in an office environment but frequently engage with the repair shop. Their responsibilities may include:

  • Welcoming customers and directing them to available technicians.
  • Collaborating with technicians to discuss required repairs and alternative solutions to costly services.
  • Addressing customer inquiries about service results and consulting with technicians as needed.
  • Informing customers about potential savings and warranty options.
  • Guiding customers in deciding whether to repair their vehicle or consider trading it in.
  • Managing the scheduling and workflow of the service center.
  • Notifying customers of any changes in service or when their vehicle is ready for collection.
Essential Skills

To excel in this role, an Automotive Service Consultant should possess the following skills:

  • Customer Service Skills: The ability to interact courteously and professionally with customers, handling inquiries and complaints with tact.
  • Communication Skills: Effectively conveying repair recommendations from technicians to customers and vice versa.
  • Comprehension Skills: Understanding customer concerns and complex technical information from technicians.
  • Technical Knowledge: A solid foundation in engineering and mechanical principles to interpret technical documents and engage with technicians.
  • Troubleshooting Skills: The capability to resolve issues promptly when unexpected situations arise.
  • Mathematical and Writing Skills: Proficiency in preparing estimates and documentation accurately.
Benefits

Bill Walsh Automotive Group provides a comprehensive benefits package, including Medical, Vision, and Dental Insurance, a 401(k) plan, employee purchase programs, Life Insurance, and AD&D coverage.

Company Overview

For four generations, Bill Walsh Automotive Group has been a family-owned enterprise dedicated to fulfilling all automotive needs, including sales, leasing, service, parts, body repairs, and accessories. With nine showrooms and seven mechanical repair and parts centers, our team of over 250 employees operates across multiple campuses, ensuring exceptional service throughout LaSalle County.