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Fulfillment Operations Manager

2 months ago

East Providence, Rhode Island, United States Feast & Fettle Full time
About Feast & Fettle

Feast & Fettle is a leading premium, fully-prepared meal delivery service in the Northeast, dedicated to nourishing everyday life. Our mission is to provide high-quality food, community engagement, and exceptional service to our cherished Member base.

We believe in fostering a positive and empowering environment for our employees, offering benefits such as a free meal plan, wellness and education stipends, and access to our in-house social worker. Our culture is centered around joy, ambition, and mindfulness, driving sustainable profitability and mutual support.

About the Role

The Fulfillment Operations Manager will lead operations across all Fulfillment shift teams at our East Providence production kitchen facility, ensuring timely and accurate handling of product, order processing, and delivery. This role requires a high level of accountability, high performance, and adherence to company standards.

Key Responsibilities
  • Leadership and Team Management:
    • Lead, train, and manage the different fulfillment teams to ensure accountability, high performance, and adherence to company standards.
    • Foster a positive and collaborative work environment, promoting teamwork and professional development across multiple teams and shifts operating six days a week.
    • Drive and hold full accountability for KPIs and labor costs on a shift by shift basis, ensuring 100% order accuracy and increasing efficiencies.
  • Fulfillment Operations:
    • Oversee daily operations of the different fulfillment teams, ensuring timely and accurate handling of product, order processing, and delivery.
    • Manage inventory of key goods required for fulfillment and delivery to our Members.
    • Analyze and optimize use of tooling, equipment, and space to ensure we're maximizing our space and operational capacity.
  • Process Improvement:
    • Continuously evaluate and improve fulfillment processes to enhance efficiency, reduce costs, and improve customer satisfaction.
    • Implement new technologies and systems to streamline operations and improve tracking and reporting.
  • Customer Satisfaction:
    • Ensure that all customer orders are fulfilled accurately and on time, maintaining a high level of customer satisfaction.
    • Address the cause and resolve any fulfillment-related issues promptly and effectively.
  • Collaboration and Communication:
    • Work closely with other departments, including production, customer service, and marketing, to ensure alignment and support company objectives.
    • Communicate effectively with team members, senior management, and external partners, leveraging the internal People Operations team for all responsibilities related to hiring, performance management, safety, and employee issues.
Requirements
  • Proven experience supporting a scaling operation and driving efficiency.
  • Collaborative in nature, with a focus on teamwork and professional development.
  • Able to manage and be comfortable with nuance, with a focus on adding structure and improving processes.
  • A sense of humor and a rigorous attention to detail, quality, and safety standards.
  • A natural sense of urgency and hustle, with eagerness to learn and grow.
  • Strong interpersonal communication skills and tech savvy, with experience using apps and technologies in everyday life.
What We Offer
  • Full-time, salaried compensation: $65,000.
  • A competitive benefit package, including health benefits, paid time off, a free meal plan membership, 401k, wellness reimbursement, professional development reimbursement, and paid parental leave.