Airline Guest Services Coordinator

2 weeks ago


Worcester, Massachusetts, United States Atlantic Aviation Full time

At Atlantic Aviation, we are seeking a talented Airline Guest Services Agent to join our team at ORH in Worcester, MA. This exciting opportunity offers a chance to work in a fast-paced environment and interact with large corporations' flight departments and high-profile clients.

About the Role

This position involves providing exceptional customer service as the first point of contact for clientele arriving at the facility. You will have the opportunity to process customer purchases, fuel transactions, make hotel and catering reservations, and work closely with line service personnel and pilots to ensure all customer service needs are met.

Salary and Benefits

We offer a competitive starting salary of $16 per hour, with opportunities for overtime, weekends, holidays, and on-call shifts. As a valued member of our team, you will also receive a comprehensive benefits package.

Responsibilities
  • Providing customers with professional service and assistance
  • Making hotel and catering reservations for inbound and outbound aircraft
  • Processing customer purchases and fuel transactions
  • Working closely with line service personnel and pilots, ensuring all customer service needs are met
Requirements
  • Customer service/hospitality experience
  • High school diploma or GED certificate
  • 18 years of age
  • A valid state driver's license
  • Ability to comprehend and perform basic math calculations

We maintain a drug-free workplace and perform pre-employment substance testing.



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