Supply Chain Logistics Coordinator
5 days ago
As a Supply Chain Coordinator at Bimbo Bakeries USA, you will play a critical role in ensuring the smooth operation of our distribution network. Your primary responsibility will be to resolve service problems by clarifying customer complaints, determining the cause of the issue, and selecting the best solution to solve the problem. You will also be responsible for communicating and coordinating with functional teams, preparing service reports, and managing large amounts of incoming calls and emails. If you have a strong background in customer service, distribution, and product experience, and are able to lift 25-50 pounds regularly, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Resolve service problems by clarifying customer complaints and determining the cause of the issue
* Select and explain the best solution to solve the problem and expedite correction or adjustment with respective distribution management
* Communicate and coordinate with functional teams as necessary
* Prepare service reports by collecting and analyzing service issues/concerns
* Manage large amounts of incoming calls and emails
* Build relationships of trust through open and interactive communication with all functional areas
* Maintain a positive, empathetic, and professional attitude toward customers at all times
Requirements
* Must be at least 21 years of age or older
* Must have a valid driver's license with a safe driving record
* Must be able to acquire and maintain a DOT medical card
* Ability to lift 25-50 pounds regularly and perform physical tasks such as climbing, bending, and kneeling
* High School Education or equivalent; college degree preferred
* 1-3 Years of relevant Customer Service, Distribution, and product experience preferred
* Strong reading, math, and communication skills: phone, email, and active listening skills
* Must be well organized and computer literate: Excel and Word experience
* Ability to multi-task, prioritize, and manage time effectively
* Must be able to read, write, and speak English
* Must be able to work Nights, Weekends & Holidays
* Bilingual in Spanish and English is a plus
About Bimbo Bakeries USA
Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law. We offer a safe and inclusive work environment that appreciates diversity, promotes development, and allows our associates to be their authentic selves. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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