Part-Time Client Care Coordinator

3 weeks ago


Salt Lake, Utah, United States Inside Real Estate Full time

We are seeking a highly skilled Remote Client Care Coordinator to join our Concierge team at Inside Real Estate. As a Concierge, you will act as a liaison between our clients and potential home buyers or sellers, providing top-notch customer service and support.

Key Responsibilities:
  • Client Communication: Serve as the primary point of contact for all internet leads, utilizing predefined processes for texting and calling to provide exceptional customer service and support.
  • Lead Qualification: Utilize scripts to determine key information about potential home buyers or sellers, such as their home buying time frame, desired location, price point, and interest in real estate.
  • Lead Management: Identify and take appropriate action based on the lead's readiness to speak with our client, ensuring timely follow-up and documentation in our CRM.
  • Collaboration: Work closely with other Concierge team members to achieve overall team goals and objectives, fostering a collaborative and supportive work environment.

Requirements:

  • High school diploma or equivalent required.
  • Strong written and verbal communication skills, with exceptional customer service skills.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Strong time management and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Ability to work independently in a remote setting, with minimal supervision.

Preferred Qualifications:

  • Technical Skills: Proficiency in Google tools, database management software, and CRM systems.
  • Language Skills: Fluency in Spanish a plus, but not required.

Working Conditions:

  • This is a 100% remote role, with the ability to work from home.
  • Must have a quiet workspace that is conducive to successfully performing in the role.
  • Must have a personal computer with Google Chrome browser, webcam, and secure internet connection (minimum of 40 mbps download, 10 mbps upload).


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