Restaurant Operations Manager
1 month ago
This is a dynamic and challenging role that requires a seasoned professional to oversee the day-to-day operations of a high-volume restaurant. The ideal candidate will have a strong background in hospitality management, with a focus on driving revenue growth, controlling costs, and delivering exceptional customer experiences.
Key Responsibilities:
- Assist the General Manager in planning, directing, and leading all facets of restaurant operations, including customer service, sales, and vendor contracts.
- Develop and implement strategies to monitor costs and maximize revenues, ensuring compliance with all workplace and safety laws and company policies.
- Recruit, train, and develop staff, ensuring that all employees are equipped to deliver exceptional customer experiences.
- Supervise department employees, providing coaching and development opportunities to enhance their skills and performance.
- Conduct regular performance evaluations, ensuring that all employees are meeting or exceeding performance expectations.
- Investigate and resolve employee complaints and conflicts, maintaining a positive and respectful work environment.
- Participate in employee wage and salary increases, ensuring that all compensation is fair and equitable.
- Ensure compliance with workplace standards, laws, and safety regulations, maintaining a safe and healthy work environment.
- Achieve business goals and objectives, driving revenue growth and profitability.
- Assist the General Manager in ensuring adequate staffing and approving employee vacation requests.
Requirements:
- Bachelor's degree in Hospitality or a related field.
- Minimum 2 years of experience as an Assistant General Manager in a high-volume restaurant.
- Proven track record of driving revenue growth, controlling costs, and delivering exceptional customer experiences.
- Strong leadership and communication skills, with the ability to motivate and develop staff.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Ability to maintain a flexible schedule, with a willingness to work long hours as needed.
- Ability to project a professional and courteous attitude towards guests, staff, and service providers.
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