Retail Events Coordinator

2 weeks ago


Woodway, Washington, United States Michael's Inc Full time
Event Planning and Customer Service

As a Retail Events Coordinator at Michaels, you will be responsible for planning, coordinating, and facilitating events within our stores to provide a stress-free, fun, and engaging experience for our guests. This includes planning and coordinating multiple events at once, engaging with clients of all ages, and creating an environment of fun and creativity. You will also be responsible for delivering friendly customer service, helping customers shop at our store and find what they're looking for, and ensuring all customers receive a fast and friendly checkout experience. Additionally, you will be responsible for completing operational tasks, including truck unload, merchandise duties, and maintaining store recovery standards as needed.

Key Responsibilities:

• Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client's feedback and needs.
• Ensure client satisfaction for scheduled events.
• Uphold the company's cleanliness and safety standards.
• Set up, break down, and clean before and after each event.
• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly check out experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck un-load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs
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