Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring a positive and welcoming experience at our fitness center.
Key Responsibilities:
- Provide exceptional customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
- Answer phones and assist callers with a variety of questions, providing accurate and helpful information.
- Check members in, tour, and sign up new members, logging amenities and communicating updates and events to members and guests.
- Conduct beverage or merchandise purchases on the point-to-sale system.
- Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
Requirements:
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Physical ability to stand for prolonged periods and lift up to 50 pounds.
Why Work with Us?
- Contribute to creating a healthier planet by helping us provide a positive and welcoming experience for our members.
- Work with a dynamic and supportive team of professionals who share your passion for customer service.
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