Customer Service Representative

1 month ago


Kettering, Ohio, United States Planet Fitness - Fitton Clubs Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring a positive and welcoming experience at our fitness center.

Key Responsibilities:

  • Provide exceptional customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
  • Answer phones and assist callers with a variety of questions, providing accurate and helpful information.
  • Check members in, tour, and sign up new members, logging amenities and communicating updates and events to members and guests.
  • Conduct beverage or merchandise purchases on the point-to-sale system.
  • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Physical ability to stand for prolonged periods and lift up to 50 pounds.

Why Work with Us?

  • Contribute to creating a healthier planet by helping us provide a positive and welcoming experience for our members.
  • Work with a dynamic and supportive team of professionals who share your passion for customer service.

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