Team Leader
3 weeks ago
Job Title: Team Leader
Job Summary:
We are seeking a highly motivated and experienced Team Leader to join our team at Primark. As a Team Leader, you will be responsible for leading a team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales.
Key Responsibilities:
- Lead a team by providing 'in the moment' coaching and training on Primark ways of working with ongoing feedback.
- Support the colleague experience, engaging Sales Associates in your team with an emphasis on recognition, communication, and wellbeing.
- Collaborate with the store management team to support the running of the store and develop a high performing and engaged retail team.
- Manage an allocated section of a department, supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.
- Help other managers with the day-to-day running of the store.
- Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.
- Manage the cash lanes and Fitting Room areas as needed.
- Help with customer feedback and complaints.
- Manage stock file accuracy and driving improved availability in-store with a consistent focus on size and option control to meet customer demand.
- Manage all pricing in line with Primark Pricing Principles.
Requirements:
- Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues.
- Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
- Good commercial awareness and understanding of local selling patterns.
- Ability to guide and support a team to achieve results.
- Nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment.
- Good planning and organizational skills, prioritizing and working within agreed timescales.
- Experience supporting store management with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs.
- Ability to effectively manage difficult situations and have good problem-solving skills.
- Ability to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies.
What We Offer:
At Primark, we offer a competitive benefits package and a work-life balance that allows you to excel in your role. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment.
How to Apply:
Apply today to join our team and take the first step towards a rewarding career at Primark.
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