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Airport Passenger Assistance Agent
2 months ago
Job Summary:
The Passenger Wheelchair Agent is a critical member of our team at United Service Companies, responsible for providing exceptional customer service to passengers with special needs. This role requires a high level of attention to detail, strong communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Assist and Transport Passengers: Safely escort passengers requiring wheelchair assistance to and from their assigned gate, ensuring a smooth and efficient travel experience.
- Provide Personalized Support: Offer assistance with lifting special needs passengers up and down stairs of aircraft and in and out of wheelchairs, demonstrating empathy and understanding.
- Escort Unaccompanied Minors: Timely and securely escort unaccompanied minors to and from flights, ensuring their safety and well-being.
- Read and Verify Information: Accurately read and verify paperwork to identify passenger information, flight details, and special service requests, ensuring accurate delivery to the correct destination.
- Assist with Baggage and Belongings: Assist special needs passengers and unaccompanied minors with transporting and claiming personal belongings and baggage, providing a seamless travel experience.
- Monitor Airport Information: Regularly read airport monitors to determine arrival and departure information, arranging gates for incoming passengers who require special assistance.
- Provide Friendly and Courteous Service: Greet and escort passengers in a friendly and courteous manner, setting the tone for a positive travel experience.
- Wheelchair Management: Gather wheelchairs in the concourse and return them to the staging area for use, ensuring efficient wheelchair management.
- Other Duties: Perform other duties as assigned by management, demonstrating flexibility and a commitment to excellence.
Requirements:
- Experience: Minimum one-year experience in ramp service or a related field, with a proven track record of providing exceptional customer service.
- Teamwork and Communication: Ability to work effectively in a team environment, with strong communication and interpersonal skills.
- Organizational and Time Management: Possess strong organizational and multi-tasking skills, with the ability to work in a fast-paced environment.
- Weather and Schedule Flexibility: Ability to work in all weather conditions and adapt to a flexible work schedule, including evenings, weekends, and holidays.
- Background Screening: Must be able to successfully complete the Department of Aviation background screening process.
Equal Opportunity Employer:
United Service Companies, Inc. and its affiliated companies are committed to providing equal opportunity to all qualified employees and applicants, strictly prohibiting discrimination against employees, applicants, or any other covered persons based on protected characteristics.
