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Retail Sales Consultant

2 months ago

Rancho Cucamonga, California, United States The LOFT Full time


About Us:
At LOFT, we specialize in crafting modern, feminine, and versatile apparel for women, aiming to empower them to express their authentic selves. Our mission is to help women feel confident and stylish in every aspect of their lives.

We are dedicated to fostering the careers of everyday optimists, offering inspiration and opportunities that enhance both professional growth and personal style.


Position Overview:


The Sales Associate plays a crucial role in driving revenue by delivering exceptional service to clients. This is achieved through effective relationship building, sharing product knowledge, and maintaining a clean and inviting store environment. The Sales Associate consistently meets individual performance goals that align with the overall objectives of the store.


Key Responsibilities:
  • Exemplifies our core values and sets a positive example through behavior.
  • Ensures compliance with all company policies and procedures.
  • Completes additional tasks as assigned by store leadership.

Revenue Generation:
  • Regularly meets or surpasses financial and credit goals, contributing to the store's success.

Client Experience:
  • Delivers outstanding client service by anticipating needs and exceeding expectations.
  • Builds lasting relationships with clients, fostering loyalty and satisfaction.
  • Handles client concerns effectively, seeking resolutions and involving management when necessary.
  • Maintains a professional demeanor, demonstrating respect and friendliness at all times.
  • Actively seeks feedback for personal and professional development.
  • Communicates effectively with management, team members, and clients.
  • Encourages a collaborative environment by valuing diverse perspectives.

Operational Duties:
  • Completes opening and closing procedures with a focus on client service.
  • Meets merchandise processing standards and maintains an organized workspace.
  • Adheres to loss prevention practices and reports potential issues.
  • Ensures a safe work environment by addressing hazards promptly.
  • Participates in inventory preparation and follows operational guidelines.

Technical Skills:
  • Demonstrates proficiency in using company learning systems and registers.
  • Handles transactions efficiently and accurately.
  • Manages phone communications professionally.

Product Knowledge:
  • Understands and articulates the brand's positioning and current marketing initiatives.
  • Participates in store meetings and utilizes educational tools to enhance product knowledge.
  • Stays informed about fashion trends and applies this knowledge in client interactions.

Qualifications:
  • High School Diploma or GED required.
  • Minimum of one year of relevant experience in retail or customer service.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.