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Team Lead
2 months ago
We are seeking a highly skilled Team Lead - Member Services to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional member service, ensuring a positive shopping experience for our members, and driving sales growth.
Key Responsibilities- Lead a team of associates in providing member service, resolving member complaints, and ensuring compliance with company policies and procedures.
- Develop and implement processes and practices to meet business needs, collaborating with managers, co-workers, customers, and other business partners.
- Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
- Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and ensuring club pick up orders are filled.
- Oversee assigned area of responsibility by handling claims and returns, zoning the area, and maintaining parking lot cleanliness.
- Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
- Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
- Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, and coordinating and executing work assignments.
- 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience.
- Must be 18 years of age or older.
- Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.
We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Benefits include:
- Health benefits: medical, vision, and dental coverage.
- Financial benefits: 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
We offer a company-paid education benefit program, Live Better U, for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
