Team Lead Guest Services Coordinator
2 weeks ago
Job Summary:
The Team Lead Guest Services Attendant will support the call center agents in delivering exceptional guest service to resort guests. This position will also answer guest questions about resort activities, transfer calls, and take guest messages. When necessary, the Lead Guest Services Attendant will handle escalated calls and guest issues, promptly and with the utmost professionalism.
Key Responsibilities:
- Responsible for ongoing training and development of new and existing staff members.
- Supervise shifts, handling escalations, room moves, team needs, and tasks assigned by the manager.
- Receive and dispatch housekeeping requests from guests, owners, and employees to the appropriate housekeeping department.
- Receive and dispatch maintenance requests from guests, owners, and employees to the appropriate Property Management office, and log all calls.
- Dispatch emergency services per established procedures, log all dispatches, and contact additional agencies/resources as needed.
- Explain guest pay folios over the telephone and email receipts.
- Complete shift duties, follow procedures to ensure completion, and pass to the next shift as necessary.
- Assist owners and guests with luggage, room moves, wheelchairs, cribs, and rollaway beds.
- Perform other duties as assigned.
Requirements:
- High school diploma or equivalent required.
- Previous experience in guest service required.
- Ability to work outside, on your feet, in all weather conditions for long periods of time.
- Microsoft Office proficiency required.
- Flexible schedule including weekends and holidays required.
- Read, write, speak, and comprehend English required.
- College degree preferred.
- Previous experience in lodging/hospitality/call center preferred.
- Previous supervisory experience preferred.
The expected pay range is $23.00 - $24.26. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
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