Medical Service Representative

3 days ago


Rocky River, Ohio, United States Cleveland Clinic Full time

About Cleveland Clinic

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Cleveland Clinic is a world-renowned healthcare organization dedicated to providing exceptional patient experiences. We are seeking a highly skilled Patient Service Specialist to join our team.

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Job Summary:

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We are looking for a detail-oriented and customer-focused individual to provide a comprehensive, proactive, and 'Patients First' experience for patients and their families. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong commitment to delivering exceptional patient care.

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Responsibilities:

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  • Provide patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.">
  • Recruit, enroll, and educate patients on MyChart and Appointment Pass.">
  • Ensure accurate and timely completion of patient records and documentation.">
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Requirements:

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To be successful in this role, you will need:

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  • A high school diploma or equivalent and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service.">
  • An associate's degree and one year of experience or a bachelor's degree.">
  • Knowledge of medical terminology.">
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Working Conditions:

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This role requires extended periods of standing, walking, or sitting, as well as the ability to lift and transport up to 25 pounds. You must also be able to navigate various locations and function in a fast-paced, hectic environment.

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Compensation:

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The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.

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About Us:

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Cleveland Clinic is a global leader in healthcare, with a reputation for innovation, quality, and compassion. Our team is dedicated to creating a positive impact in the community and exceeding patient expectations.

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What We Offer:

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In addition to a competitive salary and benefits package, we offer a dynamic work environment, opportunities for growth and development, and a chance to make a real difference in people's lives.

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Join Our Team:

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If you are passionate about delivering exceptional patient care and committed to excellence, we encourage you to apply for this exciting opportunity.



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