Retail Customer Service Representative

1 week ago


Rocky River, Ohio, United States Heinens Full time
About Us

Heinen's is a premier grocery store chain founded in 1929. We operate 23 stores across Northeast Ohio and Chicago, offering a wide range of quality products and outstanding customer service. Our company values emphasize quality of life for every associate, providing a competitive compensation package, professional development opportunities, paid time off, and a balanced work schedule.

Key Components of Success
  • Professional Appearance: Ensure a positive image of yourself, your team, products, and department.
  • Acknowledge: Greet customers with a smile and eye contact.
  • Evaluate: Continuously assess store conditions using our 5-Step QCSSS (Quality, Cleanliness, Stock Levels, Signage, and Serviceable) for excellence.
  • Thank: Express gratitude to colleagues for their hard work and support positive behaviors and attitudes.
  • Engage: Interact with customers when appropriate.

Salary and Benefits
The estimated salary for this position is around $42,000 - $52,000 per year, depending on experience and qualifications. We offer a competitive compensation package, professional development opportunities, paid time off, and a balanced work schedule.

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