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6 days ago
The Mobene Group is a leading German trading company for heating oil, fuels, lubricants, natural gas, and electricity, with its subsidiaries.
We are seeking a Customer Service Representative for Lubricants to join our team at Stellar Enterprises.
Your Responsibilities:- Provide active customer support and telephone sales, as well as comprehensive technical advice on the use and application of our products, especially Lubes Automotive and Industrial products.
- Independently calculate and prepare offers for mineral oil dealers.
- Manage complex and strategic accounts in the large customer segment.
- Process computer-assisted orders.
- Create customer-specific price lists in cooperation with the Lubes sales coordination.
- Maintain contracts and prices, as well as create new customers in the ERP system.
- Independently reactivate and acquire mineral oil dealers.
- Ensure economically viable credit and insurance applications.
- Monitor claims and conduct telephone reminders with mineral oil dealers.
- Collect regional market information for analysis of competitive behavior and as a basis for pricing.
- Process customer complaints.
- Visit selected customers with the field sales team.
- Successfully completed commercial training.
- Several years of professional experience in a customer-oriented environment, as well as experience in telephone sales.
- Technical understanding of application cases.
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