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Residential Operations Supervisor
2 months ago
Department Overview:
At The Regents of the University of California on behalf of their Los Angeles Campus, we uphold a legacy of excellence by delivering exceptional housing, dining, and hospitality services to our diverse community, including students, faculty, staff, and visitors.
Alongside competitive compensation and comprehensive benefits, our team members experience substantial opportunities for both professional and personal advancement within a nurturing environment.
As part of our team, you will join over 2,600 dedicated individuals who embody our principle of Hospitality First, ensuring that a welcoming and gracious demeanor positively impacts those we serve.
Outstanding Benefits from Day OnePosition Overview:
Reporting to an Assistant Director of Housing Operations, the Manager is responsible for overseeing the comprehensive daily functions of a residential facility.
Key responsibilities include managing maintenance requests, coordinating space allocation with various departments, and supervising the procurement and operational material management for residential communities accommodating between 2,000 to 4,000 residents, including families and faculty.
The facilities under management span from 500,000 sq ft to 2.8 million sq ft, encompassing public areas, meeting rooms, classrooms, auditoriums, outdoor spaces, and residential units.
Our facilities operate continuously, staffed around the clock, every day of the year.Primary responsibilities involve managing customer service staff at the Front Desk, ensuring high-quality service for residents, guests, and visitors; overseeing the Residential Housekeeping Department, which includes a Housekeeping Manager, four supervisors, and up to 55 full-time equivalents, along with additional seasonal staff; prioritizing and scheduling maintenance and housekeeping tasks; and guiding the Housekeeping Manager to uphold cleanliness standards in all areas.
Additionally, the role includes facilitating building access in collaboration with Housing Safety and managing a departmental budget of up to $25 million in labor and operational expenses. This position necessitates regular interaction with personnel from various university departments, students, faculty, families, and external stakeholders. Depending on the market segment, additional responsibilities may include supervising operations during the Conference season.Compensation:
*The University offers a comprehensive pay range. Actual salary offers will take into account various factors, including budget constraints, prior experience, skills, knowledge, abilities, education, and other relevant considerations. Salary offers at the upper end of the range are uncommon. Visit our website to explore benefits that commence on the first day of employment and to assess the total compensation value including benefits.
Qualifications:
1-2 years of demonstrated experience in supervising or directing teams (Preferred)
1-2 years of experience in property management (Preferred)
Familiarity with university policies and procedures related to staff personnel, including recruitment, training, performance evaluations, and disciplinary actions.
Strong management and supervisory skills for a multi-functional team, including knowledge of task requirements, personnel selection, evaluation, and development.
Proficient in writing clear, logical, and grammatically correct English for preparing schedules, plans, procedures, performance evaluations, and operational reports.
Ability to utilize personal computers and software such as Word, Excel, and hospitality management systems.
Understanding of physical security standards and industry best practices.
Knowledge of radio communication technology and systems design, troubleshooting, and maintenance. (Preferred)
Experience in developing and implementing emergency action and response plans.
Experience managing third-party security services, including creating and overseeing post orders and staffing schedules. (Preferred)
Skills in budget preparation, analysis, and cost control. (Required)
Ability to mediate conflicts and facilitate successful resolutions using appropriate techniques.
Skills in negotiating and collaborating with others to develop policies and programs or reach joint decisions.
Interpersonal skills to interact effectively with diverse personnel at various levels and with the public, including students, regarding operational matters.
Demonstrated ability to supervise staff, delegate tasks, and achieve departmental goals efficiently while fostering teamwork.
Ability to organize and monitor tasks to ensure timely completion amidst interruptions and changing priorities. (Required)
Ability to work independently and follow through on assignments with minimal supervision.
Effective communication skills for one-on-one and small group settings to delegate tasks and explain policies and procedures.
(Required)Professional appearance and grooming standards. (Required)
Ability to operate a university vehicle for inspections and to respond to urgent situations as they arise.
Analytical skills to identify and define administrative and technical issues, recognizing relevant factors and formulating conclusions.
Demonstrated knowledge of workplace safety regulations and best practices. (Required)
Education, Licenses, Certifications, & Professional Affiliations:
Bachelor's Degree in a related field or equivalent experience/training (Preferred) Or
Special Employment Conditions:
Background Check:
Continued employment is contingent upon the successful completion of a background investigation.
Live Scan Background Check:
A Live Scan background check must be completed prior to the start of employment.
Age Requirement:
Candidates must be 18 years or older to be eligible for hire.
Driving Record:
The position requires a satisfactory driving record for continued employment.
10% of the role involves driving a university vehicle between various locations.
Complete Position Description:
(url removed)
