Scheduling Specialist
5 days ago
Are you looking for a new challenge that combines customer service and scheduling? Do you have excellent communication skills and a keen eye for detail?
We're seeking a skilled Appointment Clerk to join our team at Old Dominion Freight Line. As an Appointment Clerk, you will be responsible for coordinating appointments with current and potential customers or clients in a fast-paced environment.
This role requires strong organizational skills, attention to detail, and excellent communication skills. You will work closely with customers to schedule pickups and deliveries, enter appointments in the computer, and perform general customer service tasks.
Responsibilities:
- Schedule appointments with customers via phone, email, and records time and date of appointments
- Provide exceptional customer service by responding to emails, status of shipments, helping customers correctly complete Bill of Lading and label freight, etc.
- Work effectively in a fast-paced environment with high call volume
Requirements:
- High School diploma or equivalent preferred
- 1 year of customer service experience, preferably in the transportation industry
- Strong attention to detail
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office
- Experience with AS400 preferred
What We Offer:
We offer a competitive salary of $18.15-$26.96 per hour, depending on experience. In addition to competitive pay, we provide a comprehensive benefits package, including great health benefits, short-term & long-term disability, flex spending accounts, 401(k) retirement plan with company match, life insurance, wellness program, tuition reimbursement for drivers and technicians, training and growth opportunities to build a career, and much more.
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