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Store Leadership Manager

2 months ago

Houston, Texas, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled and experienced Operations Director to lead our store operations and drive business growth. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our store, ensuring that our customers receive an exceptional shopping experience.

Key Responsibilities
  • Operational Excellence: Develop and implement operational strategies to drive sales growth, improve customer satisfaction, and increase efficiency.
  • Team Leadership: Lead and manage a team of store employees, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to succeed.
  • Inventory Management: Oversee the management of inventory, including ordering, receiving, and stocking merchandise to ensure that our stores are well-stocked and visually appealing.
  • Visual Merchandising: Develop and implement visual merchandising strategies to create an engaging and inviting store environment that drives sales and customer engagement.
  • Customer Service: Ensure that our customers receive exceptional service, responding to customer complaints and concerns in a timely and professional manner.
  • Store Maintenance: Oversee the maintenance of our store, including ensuring that our facilities are clean, safe, and well-maintained.
  • Compliance: Ensure that our store is in compliance with all applicable laws, regulations, and company policies.
Requirements
  • Leadership Experience: Proven leadership experience in a retail or similar environment, with a track record of driving business growth and improving customer satisfaction.
  • Operational Expertise: Strong operational expertise, with experience in inventory management, visual merchandising, and customer service.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with employees, customers, and other stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex problems and develop effective solutions.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity.