Operations Director
4 days ago
As an Operations Director at PCRK Group, you will be responsible for leading a team of professionals in managing the day-to-day operations of our locations. This role requires strong analytical, leadership, and communication skills to ensure the success of our business.
Key Responsibilities:
- Monitor staffing levels and ensure all positions are staffed appropriately.
- Coach, develop, and retrain underperforming team members in sales and service expectations.
- Ensure all licensure, training, and documentation are current and in accordance with state, federal, and franchisor regulations.
- Participate in company and regional developer conference calls and weekly operation director calls.
- Continuously train team on soft skills, business acumen, and metrics to promote professional development.
- Facilitate the resolution of customer service issues and identify systemic opportunities throughout the organization.
- Promote and implement new products, services, and initiatives.
- Responsible for location's payroll entry and inventory management.
- Review payroll, inventory, and applicable reports to audit for errors and address profitability-related opportunities.
Requirements:
- Strong analytical, leadership, and communication skills.
- Comprehensive understanding of Profit & Loss statements.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Multi-unit management experience is required.
Benefits:
- Competitive compensation package including base salary, generous commissions, and bonus opportunities.
- Excellent medical plans.
- Dental and vision insurance.
- Paid time off.
- Comprehensive 401(k) package.
- 40% discount on products.
- Free massage and skincare services monthly.
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