Operations Director

4 days ago


Surprise, Arizona, United States PCRK Group Full time
Job Summary:

As an Operations Director at PCRK Group, you will be responsible for leading a team of professionals in managing the day-to-day operations of our locations. This role requires strong analytical, leadership, and communication skills to ensure the success of our business.

Key Responsibilities:
  • Monitor staffing levels and ensure all positions are staffed appropriately.
  • Coach, develop, and retrain underperforming team members in sales and service expectations.
  • Ensure all licensure, training, and documentation are current and in accordance with state, federal, and franchisor regulations.
  • Participate in company and regional developer conference calls and weekly operation director calls.
  • Continuously train team on soft skills, business acumen, and metrics to promote professional development.
  • Facilitate the resolution of customer service issues and identify systemic opportunities throughout the organization.
  • Promote and implement new products, services, and initiatives.
  • Responsible for location's payroll entry and inventory management.
  • Review payroll, inventory, and applicable reports to audit for errors and address profitability-related opportunities.

Requirements:
  • Strong analytical, leadership, and communication skills.
  • Comprehensive understanding of Profit & Loss statements.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Multi-unit management experience is required.

Benefits:
  • Competitive compensation package including base salary, generous commissions, and bonus opportunities.
  • Excellent medical plans.
  • Dental and vision insurance.
  • Paid time off.
  • Comprehensive 401(k) package.
  • 40% discount on products.
  • Free massage and skincare services monthly.


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