Sales Associate

2 weeks ago


Hewlett, New York, United States Hewlett House Full time
Job Summary

The Sales Associate is a key member of our team, responsible for delivering exceptional customer service and driving sales growth. As a Sales Associate, you will be the face of our company, interacting with customers to understand their needs and providing solutions that meet their expectations.

Responsibilities
  • Meet and greet customers, providing a warm and welcoming experience
  • Answer phone calls and schedule appointments with customers
  • Determine the nature of customer problems and provide solutions
  • Create Repair Order Requests detailing services to be performed or merchandise to be sold
  • Explain warranties, options, pricing, and other relevant information to customers
  • Obtain customer approval for services before delivering orders to service personnel
  • Review completed repairs or services with customers and collect payment
Requirements
  • High school graduate or comparable vocational training
  • Knowledge of computerized sales and marketing software
  • Knowledge of auto/truck tire, lubrication, and maintenance issues
  • Experience using Mitchell Repair, Activant, All-Data, and vehicle service manuals to research and determine the resolution of malfunctions
  • 2+ years of experience in a retail environment, preferably auto/truck tire, lubrication, and maintenance
  • Retail customer service and customer relations experience
  • Preferred experience: 5+ years as a Sales Associate in an auto repair store or auto dealership
  • Tire Manufacturer Sales Skills certification a plus
Benefits and Perks
  • Excellent training and development opportunities
  • Competitive compensation
  • Friendly work environment
  • Top-tier benefits

At Hewlett House, we value our employees and strive to create a fun and friendly work environment. We offer excellent training and development opportunities, competitive compensation, and top-tier benefits. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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