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Automotive Customer Service Representative

2 months ago

Columbia, South Carolina, United States Pep Boys Full time

About the Role:

Pep Boys is seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, ensuring customer satisfaction, and driving sales growth.

Key Responsibilities:

  • Engage with customers to understand their needs and preferences, and provide personalized solutions to meet their expectations.
  • Schedule appointments and manage customer interactions to ensure seamless communication and timely resolution of issues.
  • Build trust with customers by providing accurate and timely information, and ensuring that their needs are met.
  • Assist with various aspects of customer care, including work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies to ensure compliance and accuracy.

Requirements:

  • Excellent communication and interpersonal skills to effectively engage with customers and colleagues.
  • Strong problem-solving and analytical skills to resolve customer issues and improve processes.
  • Ability to work in a fast-paced environment and prioritize tasks to meet customer needs.
  • Basic computer skills to navigate our systems and tools.