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Senior Customer Service Teller

2 months ago

Windom, Kansas, United States Trustco Bank Full time
Job OverviewEqual Employment Opportunity Statement: Trustco Bank is committed to providing equal employment opportunities to all qualified applicants, ensuring that no individual is discriminated against based on race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Position Title: Head Teller

Reports To: Branch Manager

FLSA Status: Non-Exempt

Salary Grade: NE10

Supervisory Role: Yes

POSITION SUMMARY:

The Head Teller is responsible for delivering exceptional customer service while accurately processing transactions. This role involves adhering to all operational and security protocols, including compliance and privacy regulations, to ensure customer confidentiality.

KEY RESPONSIBILITIES:

  • Assist clients with various cash and non-cash transactions, including check cashing, deposits, loan payments, and account inquiries.
  • Manage the cash vault and all cash drawers effectively.
  • Complete necessary reports such as unrecovered difference reports and maintain accurate records for auditing purposes.
  • Process night deposits and balance Automated Teller Machines daily.
  • Ensure daily balancing of the vault and cash drawers, addressing discrepancies promptly and reporting them as required.
  • Maintain a tidy and organized counter area in line with bank policies.
  • Secure all negotiable and confidential documents at the end of each day.
  • Conduct regular audits of the vault and cash drawers, documenting findings and reporting any irregularities.
  • Promote the bank's products and services to enhance branch growth.
  • Enhance knowledge of banking principles and sales techniques through ongoing training and education.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High School Diploma or equivalent experience.
  • Experience in customer service.
  • Experience in cash handling.
  • Strong verbal communication skills.
  • Excellent organizational skills with the ability to manage multiple tasks.
  • Ability to work collaboratively in small teams.

PREFERRED QUALIFICATIONS:

  • Prior experience in the banking sector.

WORK SCHEDULE:

This is a full-time role with hours aligned to branch operations.

TRAVEL REQUIREMENTS:

Occasional travel may be required upon request.

LANGUAGE REQUIREMENTS:

Proficiency in the primary language(s) used in the workplace is essential; bilingual skills are advantageous. Ability to read, analyze, and interpret business information is necessary.

PHYSICAL REQUIREMENTS:

Employees must be able to meet the physical demands of the role, including lifting 10 to 20 lbs, standing for extended periods, and using hands for operating office equipment.

WORK ENVIRONMENT:

The work environment is typical of an office/retail setting, with reasonable accommodations available for individuals with disabilities.

ADDITIONAL DUTIES:

This job description is not exhaustive and may be subject to change as necessary.

AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Trustco Bank is an equal opportunity/affirmative action employer, committed to ensuring equal employment opportunities for all qualified individuals.