Restaurant Service Associate

2 months ago

Fort Worth, Texas, United States Xperience Restaurant Group Full time

About Xperience Restaurant Group

Xperience Restaurant Group is a dynamic and fast-paced dining establishment that prides itself on delivering exceptional customer experiences. As a valued member of our team, you will play a crucial role in ensuring that every guest has a memorable and enjoyable dining experience.

Job Summary

We are seeking a highly motivated and detail-oriented Busser to join our team. As a Busser, you will be responsible for providing exceptional service to our guests by efficiently clearing, cleaning, and resetting tables, while also assisting food servers in all aspects of guest table service.

Key Responsibilities

  • Clear and reset tables efficiently before, during, and after service periods to maximize table turns and maintain restaurant flow.
  • Maintain complete knowledge of table/seat/station numbers and proper table set ups.
  • Maintain cleanliness and stock of assigned areas and side stations.
  • Work as a team, assisting all guests' and team members' needs and inquiries.
  • Ensure that all necessary stock is being replenished during the shift.
  • Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude and escalating to management when necessary.
  • Clean and dry spills immediately upon occurrence; never leaving spills unattended.
  • Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment.
  • Ensure that any breakage is reported and recorded.
  • Maintain complete knowledge of correct maintenance and use of equipment.
  • Complete opening/running/closing side work duties as assigned.
  • Assist teammates with opening/running/closing side work duties upon request.
  • Assist and/or complete additional tasks as assigned.

Requirements

  • High School Diploma preferred.
  • Proof of eligibility to work in the United States.
  • 18+ years of age.
  • Possession of or the ability to possess all state required work cards.
  • Minimum of one (1) year related experience.
  • Proper lifting techniques.
  • Guest relations.
  • Sanitation and safety.
  • Full service restaurant operations.
  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.

Working Conditions

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

  • Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors.
  • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon guest volume.
  • Fast-paced, high-volume, full-service restaurant.
  • Work varied shifts to include days, nights, weekends, and holidays.

Physical Requirements

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Ability to walk long periods of time.
  • Ability to stand for long periods of time.
  • Ability to use hands to handle, control, or feel objects, tools, or controls.
  • Ability to repeat the same movements for long periods of time.
  • Ability to understand the speech of another person.
  • Ability to speak clearly so listeners can understand.
  • Ability to push and lift up to 50 lbs.
  • Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl.

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